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All orders will be acknowledged via email, to the email address you provide when you place the order. This will provide details of what you have ordered, your home address, delivery address (if different) and when you can expect delivery. If you do not receive an order acknowledgement, please check in your spam or junk folder as it may have ended up in there. If you need a copy of your acknowledgement email, please contact us.

Please check your order acknowledgement email which will detail the lead time for each item you have ordered. We will always dispatch your items as quickly as possible, but our priority is to make sure you receive the best quality products. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive but we will endeavour to keep you updated if there is a problem. If you need to chase up an order, you can contact our customer services team here.

Yes, all orders are subject to a €5.99 delivery charge. This will be clearly marked at the checkout and is charged per order, not per item.

You will be refunded via the same payment method that you originally paid for the order with. If you paid by card, please allow up to 5 working days for your card issuer to clear the refund back to your account.

Please contact us with details of the error you are receiving and we will be able to help.

Please check your spam or junk folder as the email may have ended up here.

We strive to provide the best quality products grown by dedicated nurserymen and with a service second to none. We guarantee all the products we supply and, in the unlikely event of the goods slipping below our usual high standards, we undertake to replace or in the event that this is not possible, a refund for the value of goods.

All we ask is that you plant your products according to the growing instructions provided. This will enable you to get the best possible performance from them. We promise to provide quality products, but care for these products needs to continue to allow them to establish in your garden. We understand that when dealing with living plants, occasionally, problems do arise. However, if your plants do not grow properly due to neglect on your part, then we share your disappointment but we cannot share your liability.

If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.

If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.