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FAQ's
Ordering & Delivery
Will I receive confirmation of my order?
All orders will be acknowledged via email, to the email address you provide when you place the order. This will provide details of what you have ordered, your home address, delivery address (if different) and when you can expect delivery. If you do not receive an order acknowledgement, please check in your spam or junk folder as it may have ended up in there. If you need a copy of your acknowledgement email, please contact us.
Do I have to pay a delivery charge?
Yes, all orders are subject to a €5.99 delivery charge. This will be clearly marked at the checkout and is charged per order, not per item.
How soon after I place my order will the items be delivered?
Each item is individually labelled with the relevant delivery lead time or you can click here to view delivery details for each group of items. We deliver items at various times of the year, when it is the most appropriate time for you to plant them. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive. We will always dispatch items as soon as they are ready and endeavour to keep you updated if an item is significantly delayed.
Will all items arrive at the same time?
Not always. We have to dispatch different groups of items at various times of the year so that you can get the best performance from them. This can sometimes result in multiple dispatches in order to fulfil the order. To review the delivery details of each group of items click here.
Can I have the items delivered to an address other than my home address?
Yes, when you place the order you will have the option to amend or alter the delivery address. This will allow you to send items to your friends, family or to your work address.
Do you put prices on the delivery note?
No, we don't. We realise that you may be ordering a gift for someone, so we don't print prices on delivery notes. To check how much you have paid for an item, please see your order acknowledgement email.
Can I add a delivery message to my order?
Yes, when placing your order you will have the option to add additional delivery details. This will be passed onto your courier.
An item is showing as out of stock on your website, will it be available in the future?
Yes, if the item still appears on our site we are expecting to get stock again. An item is marked out of stock when we have a temporary problem getting stock or if an item is out of season. The product listing page will let you know in which months we usually have an item available to buy. If we know we can't get hold of a product again, we will remove it completely from our site.
How secure are my details on your website?
We take the security of the information you provide very seriously, which is why we insist on using an SSL Security Certificate, issued by the most trusted provider possible. If you would like more information on your security and privacy you can click here.
Can I get a VAT receipt or invoice?
Yes, please contact us to request one.
Where do you deliver to?
We deliver to both Northern Ireland and the Republic of Ireland. If you are looking to order for delivery to a mainland UK address, please visit www.jparkers.co.uk.
Payment
What are my payment options online?
We accept any of the following methods of payment online - Visa, Visa Debit and MasterCard. All orders are processed and charged in one payment at the time of placing the order.
Do you store my card details?
To make the order process quick and easy, you have the option to save your card details for future purchases. Card information is not stored within our systems but with our payment provider who is level 1 PCI complaint. This is safe and secure and all data is encrypted. Our team have no access to view these details. More details can be found here.
I am waiting for a refund, how long does it take?
You will be refunded via the same payment method that you originally paid for the order with. If you paid by card, please allow up to 5 working days for your card issuer to clear the refund back to your account.
I have received a refund but I am not sure why.
If we need to refund you for any reason, we will send you an email to let you know why. Sometimes the refund will be received before the letter so please check your post in the proceeding days.
I have a question about a payment I have made.
Just contact us and our team will be able to investigate and rectify any payment issues you have.
Privacy and your data
What is your privacy policy?
Full information on your security and privacy can be found here.
I don’t want to receive any more marketing from J Parkers.
If you want to change any aspect of your marketing preferences, you can change your settings in your online account or contact us at support@jparkers.ie.
I am unable to log in online.
Please contact us with details of the error you are receiving and we will be able to help.
I requested a password reset but haven’t received the email.
Please check your spam or junk folder as the email may have ended up here.
Where is my order?
How soon after I place my order will the items be delivered?
Please check your order acknowledgement email which will detail the lead time for each item you have ordered. We will always dispatch your items as quickly as possible, but our priority is to make sure you receive the best quality products. Due to the live nature of the products we sell, there are occasions when stock can take a little longer than planned to arrive but we will endeavour to keep you updated if there is a problem. If you need to chase up an order, you can contact our customer services team here.
Has my order been dispatched?
If you gave us your email address when you placed your order, we will let you know when your order is about to be dispatched. This is usually up to 5 days before you receive your delivery.
My order has been dispatched, when will it arrive?
If you gave us your email address when you placed your order, our carrier partner will be in touch once they have received your package. They will also email you on the day of delivery with an estimated delivery time. Once dispatched, goods are usually delivered within 3-5 working days. If your order hasn't been delivered, or if you need any other delivery help, please get in touch with our delivery partner, Fastway. Details on how to contact them can be found here
My delivery tracking says my goods have been delivered but I have not received them.
We work closely with our delivery partner to make sure items are delivered timely and accurately, but problems can sometimes come up. Your tracking email from Fastway will usually allow you to fully track an order, including where an item was left when delivered. Please check the courier tracking portal or contact Fastway if you need help.
There’s an item missing from my delivery.
If the item is listed on your delivery note but hasn't been delivered, please contact us. We do sometimes split up delivery of items to make sure you receive products when they are at their best quality and ready for planting. If there are items still to come, your delivery note will state this.
Amending an order
Can I add more products to an existing order?
It is possible to add items to an existing order but we can only do this if your order is not in the process of being picked or dispatched and only once per order. If you need to add items to an order, please contact us, by phone, with your card details to hand so we can take the additional payment. We are only able to add to an order once.
I have multiple orders outstanding, can these be combined?
Due to system limitations, this is not currently possible.
I am going on holiday, can I place a hold on my order?
Yes, please contact us with the dates you are away and we will place the order on hold until you are back. Please give us at least 7 days' notice.
I need to cancel an order
If you need to cancel an order for any reason, please let us know as soon as possible as cancellation isn't possible once the order is being picked, packed or out for delivery.
Returns
What is the returns policy?
We strive to provide the best quality products grown by dedicated nurserymen and with a service second to none. We guarantee all the products we supply and, in the unlikely event of the goods slipping below our usual high standards, we undertake to replace or in the event that this is not possible, a refund for the value of goods.
All we ask is that you plant your products according to the growing instructions provided. This will enable you to get the best possible performance from them. We promise to provide quality products, but care for these products needs to continue to allow them to establish in your garden. We understand that when dealing with living plants, occasionally, problems do arise. However, if your plants do not grow properly due to neglect on your part, then we share your disappointment but we cannot share your liability.
If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.
How do I return an item?
If you have a problem with a product that you have received, please contact us as soon as possible and our team will be able to advise on the best course of action and next steps.
Products and plant care
Do I receive instructions of how to grow my items?
Information on how and when to grow your products can be found on their respective product pages or here . Please refer to these when growing your products if needed.
Do you have any instructional videos for your products?
Yes, you can find planting and care instructional videos from our resident plant experts here
You can also follow us on Facebook, Instagram, and YouTube for regular planting and growing tips.
Do I need to prune my roses?
Yes, they are rough pruned when they leave us so should be properly pruned to prevent dieback. Please click here for more details.
How deep should I plant my new bulbs?
Generally we would advise bulbs are planted at a depth of 2-3 times the height of the bulb.